FAQ

A:

All products carry a 2-year structural warranty and 1-year finish warranty.
For maintenance, we offer complimentary replacement parts (e.g., hinges, locks) and DIY toolkits.

A:

For low-volume/custom requests, our sales team provides tailored quotes within 4 business hours-including logistics and import tax estimates.

A:

We support full OEM/ODM:
Colors/Finishes: 200+ RAL/Pantone options + 3 coatings: Orange Peel (anti-scratch), Matte (UV-resistant), Sandy Texture (non-slip)
Design Mods: Adjust dimensions, add logos, or integrate smart tech (e.g., fingerprint locks)
Materials: Switch metals/accessories (e.g., bamboo handles, ABS plastic bases)

A:

For harsh environments, we recommend:
Stainless Steel 316L (saltwater corrosion-resistant)
Black Sandy Coating (scratch-proof + 1000hr salt spray tested)
WPC Wood-Plastic (zero rotting/molding)

A:

Sample lead time: 15 days.
Shipping: depends on logistics and customs.
Mass production: 20–30 days after sample approval.
Sample policy: one free sample, freight collect.

A:

Yes! All products include:
QR-linked video tutorials
Multilingual PDF manuals
Optional global technician dispatch (72h response for premium contracts)

A:

Thanks to the strong corrosion resistance of galvanized steel, the product is designed to last over 5 years under normal usage conditions. Please note that prolonged exposure to extremely humid or high-salinity environments (such as coastal areas) may affect the lifespan of the galvanized coating.

A:

The delivery time depends on your specific shipping address.
Once the address is confirmed, we will provide you with an accurate timeline and the corresponding logistics solution.